1. Overview:
Leacolt is committed to providing high-quality kids’ products. If you are dissatisfied, you may request a return or exchange within 7 days of delivery.
2. Eligibility Criteria:
- To qualify for return or exchange:
- The request must be raised within 7 days of delivery.
- Item must be unused, unwashed, and undamaged.
- All original packaging, tags, labels, and accessories must be intact.
- The product must be in resellable condition.
- Items failing these criteria will be returned to the customer without refund.
3. Non-Returnable Items:
The following items are NOT eligible for return/exchange:
- Innerwear (underwear, socks, thermals, etc.)
- Hygiene-sensitive products
- Personalized or custom-made items
- Items purchased during clearance or final sale (unless defective)
- Gift cards or digital products
4. Returns Process:
Contact customer support with:
- Order ID
- Reason for return
- Clear images/videos (if defective or incorrect)
- Leacolt team will evaluate and approve/decline the request.
After Approval:
- Ship the product back using secure packaging.
- Share tracking details for faster processing.
Return Shipping Costs:
Customer pays for returns unless product is defective/incorrect.
5. Exchange Process:
- Exchanges are subject to availability.
- If the replacement item is unavailable, store credit or refund will be provided.
6. Inspection & Approval:
- Once Leacolt receives the item:
- Quality check takes 1–3 business days.
If approved:
Exchange:
Processed within 3–5 business days.
Refund:
Processed within 7–10 business days back to original payment method.
If rejected:
Item will be shipped back at the customer’s cost.
7. Refund Details:
- Refunds will NOT include:
- Shipping charges (unless product was defective)
- COD fees
- Gift wrap charges
- Refunds may appear as:
- Original payment method
- Store credit (valid for future purchases)
8. Damaged/Incorrect Product Policy:
- If the item was damaged, defective, or incorrect:
- Report within 48 hours of delivery.
- Provide unboxing photos/videos.
- Leacolt will cover full return shipping and provide replacement/refund.
9. Misuse of Return Policy:
Leacolt reserves the right to deny service to customers who:
- Frequently return used or damaged items.
- Abuse COD or refund systems.
- Exhibit fraudulent behavior.